WE EXCLUSIVELY MANAGE ALL OUR PROPERTIES COLLECTION WHICH IS NOT SHARED WITH OTHER AGENCIES. WE ARE ENTIRE RESPONSIBLE OF THESE ACCOMMODATIONS AND YOUR DIRECT PRIVILEGED CONTACT. THESE PROPERTIES ARE AVAILABLE THROUGHOUT THE ENTIRE YEAR AND ARE PERFECT FOR GUESTS WHO REALLY DESERVE EXCEPTIONAL AND PERSONALIZED SERVICES.

OUR FOREMOST MISSION IS TO MAKE OUR GUESTS FEEL WELCOME AND AT HOME IN THE APARTMENT THEY HAVE SELECTED. FROM ARRIVAL TO DEPARTURE,  WE WILL DO OUR BEST TO MAKE YOUR STAY IN TROMSØ AS COMFORTABLE AND AS MEMORABLE AS IT SHOULD BE.

 

CANCELLATION POLICY 

CANCELATION INITIATED BY TOTAL APARTMENTS

1.1 IN THE UNLIKELY EVENT THAT IT IS NECESSARY TO MAKE AN ALTERATION TO OR CANCEL THE TEMPORARY RENTAL ACCOMMODATION SPECIFIED IN THE BOOKING CONFIRMATION FORM WE WILL RESPECTFULLY INFORM YOU AS SOON AS POSSIBLE AND, IF REQUESTED, WE WILL TRY TO ARRANGE ALTERNATIVE ACCOMMODATION OF SIMILAR OR HIGHER TYPE ( UP GRADE) AND IN A SIMILAR LOCATION AS THAT ORIGINALLY REQUESTED.

1.2 IN CASE OF UP GRADE ,GUEST APARTMENT SERVICES WILL NOT REQUIRE FOR A DIFFERENCE RENTAL PAYMENT AT EXTRA CHARGE OR EXTRA COST , IN REGARDS WITH THE ORIGINAL BOOKING RESERVATION RENTAL.

IF THE ALTERNATIVE TEMPORARY ACCOMMODATION IS NOT ACCEPTABLE, WE WILL REFUND IN FULL ALL DEPOSIT PAYMENT AND SHALL BE UNDER NO OTHER LIABILITY THAN THE AMOUNT PAID TO GET THE BOOKING CONFIRMATION (50% OF THE RENT IN MOST OF THE CASES).

CANCELATION INITIATED BY YOU

GENERAL TERMS AND CONDITIONS

1) ANY CANCELLATION BY YOU (FOR WHATEVER REASON) MUST BE IN WRITING.
THE EFFECTIVE DATE OF CANCELLATION IS THE DATE ON WHICH WRITTEN NOTIFICATION IS RECEIVED BY US IN TROMSØ

2) TOTAL APARTMENTS WILL NOT BE HELD RESPONSIBLE FOR CANCELLATIONS, FOR ANY CHANGE OF DATES, CHANGE OF APARTMENT OR POSTPONE TRIP, FOR ANY REASON, INCLUDING HEALTH REASON, PROFESSIONAL AND PERSONAL REASON.

3) A DEPOSIT PAYMENT CANNOT BE POSTPONED ON FUTURE DATES OF STAY, OR FOR ANOTHER PROPERTY.

4) AS IN OUR POLICY AND CLEARLY WRITTEN ON OUR RENTAL TERMS, YOUR DEPOSIT RESERVATION PAYMENT, IS NON-REFUNDABLE. TO AVOID CANCELLATION FEES, WE STRONGLY RECOMMEND YOU TO BOOK ONLY WHEN YOUR TRAVEL DATES ARE FIRM AND TO ASK YOUR TRAVEL AGENT FOR CANCELLATION INSURANCE.